FREQUENTLY ASKED QUESTIONS

SHIPPING

SHIPPING WITHIN THE U.S.

Blue Light Medical Group ships to all US States and territories. Including Alaska, Hawaii, Puerto Rico, Guam the U.S. Virgin Islands and APO/FPO addresses (for military personnel). All orders inside the United States include Free Shipping! All items are shipped by USPS. 

SHIPPING OUTSIDE THE U.S.

Unfortunately at the present time we do not offer international shipping.

TRACKING YOUR ORDER

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the USPS website.

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

All orders received before 3 pm eastern time will be shipped same day by USPS Priority Mail. All orders will arrive in 2-3 days after purchase. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

IS SIGNATURE CONFIRMATION REQUIRED?

We do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. 

RETURNS

WHAT IS YOUR RETURN POLICY?

At Blue Light Medical Group we offer a 90 day return policy. If for whatever reason you are unsatisfied with your item simply return it to use within 90 days.  

  

IS THERE A SHIPPING CHARGE FOR RETURNS?

No all returns include free return shipping. 

JUST RETURNED MY PURCHASE HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once your return is received and inspected by our returns centers, you will receive your return in 24 to 48 hours.

IS MY PRODUCT COVERED BY A WARRANTY?

Yes, Blue Light Medical Group is a authorized dealer/distributor of all the products we offer on our site. As authorized dealers all of our items are covered by manufacturer warranties. Depending on the product you purchased your manufacturer may offer a warranty up to 1 year. For more information about your products warranty refer to the products page. 

GENERAL QUESTIONS

DO YOU CHARGE SALES TAX

Blue Light Medical Group charges 6% sales tax to customers located in Florida. Customers in the other 49 states are not subject to sales tax.